Customer Support Analyst L2
Skills
Customer ServiceCustomer SupportDatabasesPhone CoverageProblem AnalysisService-Level AgreementsTicketing Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years work experience in Windows administration and technical customer support
- Knowledge of Microsoft Windows operating systems for Servers and Workstations
- Excellent communication skills in English
- Experience running queries in SQL
- Knowledge of Linux is an asset
- Experience with SaaS or other technical software is a plus
- Experience in a medical and/or research environment is an asset
Nice to have
- Excellent customer service skills
- Excellent problem solving and analytical ability
- High attention to detail
- Ability to work under pressure
Day to day
- Act as primary technical resource for customers from major hospital networks to small radiology facilities
- Ensure software is properly configured and effectively working at all times
- Handle real-time troubleshooting and resolve cases submitted by customers remotely