RemotevilleRemote Customer Support Analyst L2 Job in United States Intelerad
Customer Support Analyst L2 Intelerad
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Customer ServiceCustomer SupportDatabasesPhone CoverageProblem AnalysisService-Level AgreementsTicketing SystemsWindows Administration
United States
Providing a simpler path to answers. / Offrir un chemin plus simple vers les réponses.
840+ employees
Healthcare
Open for applications
Role
Who you are
- 3-5 years work experience in Windows administration and technical customer support
- Knowledge of Microsoft Windows operating systems for Servers and Workstations
- Excellent communication skills in English
- Experience running queries in SQL
- Knowledge of Linux is an asset
- Experience with SaaS or other technical software is a plus
- Experience in a medical and/or research environment is an asset
Desirables
- Excellent customer service skills
- Excellent problem solving and analytical ability
- High attention to detail
- Ability to work under pressure
What the job involves
- Act as primary technical resource for customers from major hospital networks to small radiology facilities
- Ensure software is properly configured and effectively working at all times
- Handle real-time troubleshooting and resolve cases submitted by customers remotely
Company
Company mission
Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.Company benefits
- Remote work
- Hybrid work arrangement
- Knowledge sharing
Company values
- Innovation
- Efficiency
- Quality
- Global Impact