Customer Support and Training Specialist
Skills
Customer SuccessEMISEnquiriesIT EscalationMicrosoft TeamsOrganization SkillsPatient Care
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Recent experience working within a UK NHS GP practice or GP Federation is essential
- Strong working knowledge of SystmOne
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
- Experience supporting or training colleagues or customers via Microsoft Teams or similar platforms
- Ability to work fully remote and occasionally travel for conferences and team meetings
Nice to have
- Customer-focused
- Confident communicator
- Supportive
- Organised
- Collaborative
- Proactive
Day to day
- Onboard NHS GP practices and guide them through implementation, setup, and first use of the platform so they see value quickly
- Deliver engaging online training sessions for practice staff including administrators reception teams managers and clinicians
- Provide responsive day-to-day support troubleshoot issues and escalate technical problems when needed
- Create and maintain user guides knowledge base articles and training materials that help practices become more self-sufficient
- Share customer feedback and recurring issues with product and technical teams to improve the platform and support experience
Hiring process
- Send CV by email with brief answers to screening questions
- First interview on Teams
- Practical exercise delivering a 10-minute training session
- Final interview