RemotevilleRemote Customer Support Associate Job in Salt Lake City, UT Squarespace
Customer Support Associate Squarespace
$17 - $17
Customer SatisfactionCustomer-Focused ServiceGrammarHospitality IndustryOnline SupportSpellingTypingWorkload Prioritization
Salt Lake CityUT
A future where everyone can be an entrepreneur.
1755+ employees
B2C
Role
Who you are
- Open availability to work a 40 hour work week
- 1+ years customer-facing experience in a similar role
- Expertise with written communication
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
- Consistent and dependable WiFi and a personal workspace free from distraction
- Currently live within specified states in Central or Mountain Timezone
Desirables
- written communication
- prioritize requests
- product knowledge
- reliable WiFi
- customer-focused
What the job involves
- Respond to customer-submitted live chats and email in a timely manner
- Troubleshoot and guide customers through questions and issues with their account, billing, domain, or other transactional inquiries
- Meet targets across quality, productivity and customer satisfaction
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues
Company
Company mission
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock.Company benefits
- Choice between medical plans with 100% covered premiums
- Health Savings Account with company funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- 12 to 20 weeks paid family leave
- Equity plan for all employees
- $100 per month remote stipend
- Education reimbursement
- Employee donation match
- 6 Global Employee Resource Groups
Company values
- Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock.