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Customer Support Associate
Skills
Customer SatisfactionCustomer-Focused ServiceGrammarHospitality IndustryOnline SupportSpellingTyping
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Open availability to work a 40 hour work week
- 1+ years customer-facing experience in a similar role
- Expertise with written communication
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals
- Capability of prioritizing competing requests
- Familiarity with the Squarespace platform
- Consistent and dependable WiFi and a personal workspace free from distraction
- Currently live within specified states in Central or Mountain Timezone
Nice to have
- written communication
- prioritize requests
- product knowledge
- reliable WiFi
- customer-focused
Day to day
- Respond to customer-submitted live chats and email in a timely manner
- Troubleshoot and guide customers through questions and issues with their account, billing, domain, or other transactional inquiries
- Meet targets across quality, productivity and customer satisfaction
- Stay up to date on new product features and improvements
- Identify isolated customer experiences and escalate important issues