Customer Support Associate
Skills
Customer ServiceEnterprise Resource PlanningOrder FulfillmentOrder ProcessingWritten
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Ability to effectively work in a high volume quick response environment.
- Excellent oral and written communication skills.
- Ability to listen understand follow up and resolve customer requirements.
- Passion for customer service and innovation.
- Proficiency in MS Office MS Outlook Internet Explorer.
- High school diploma.
- Willing to work in 24/7 shift environment.
Day to day
- Receive internal and external requests for quote.
- Support part requests for Switchgear, breakers, transformers, drives and motors.
- Locate part information through client’s systems.
- Obtain pricing and availability from client or approved external vendor.
- Forward quote to customer.
- Receive purchase orders.
- Book orders in ERP.
- Complete request for materials and create client’s PO and send to vendor.
- Track order throughout the process to ensure requested materials or services are delivered to requesting customer within the quoted time frame.