Remote Customer Support Associate Job in Roanoke, VA Tech Mahindra

Who you are

• Ability to effectively work in a high volume quick response environment.
• Excellent oral and written communication skills.
• Ability to listen understand follow up and resolve customer requirements.
• Passion for customer service and innovation.
• Proficiency in MS Office MS Outlook Internet Explorer.
• High school diploma.
• Willing to work in 24/7 shift environment.

What the job involves

• Receive internal and external requests for quote.
• Support part requests for Switchgear, breakers, transformers, drives and motors.
• Locate part information through client’s systems.
• Obtain pricing and availability from client or approved external vendor.
• Forward quote to customer.
• Receive purchase orders.
• Book orders in ERP.
• Complete request for materials and create client’s PO and send to vendor.
• Track order throughout the process to ensure requested materials or services are delivered to requesting customer within the quoted time frame.