Customer Support Consultant - Dynamics
Skills
ActingCustomer InteractionCustomer Relationship ManagementIT EscalationProfessional ServicesRecord KeepingRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in a customer support or technical support role
- Strong problem-solving skills with the ability to diagnose complex issues and identify root causes
- Excellent communication skills with the ability to explain technical concepts to non-technical audiences
- Ability to build strong customer relationships and act as a trusted advisor
Nice to have
- Dynamics 365 troubleshooting
- Integration understanding
- Data flow awareness
Day to day
- Provide advanced application-level support across Microsoft Dynamics solutions
- Act as an escalation point for complex Dynamics 365 issues and resolve them efficiently
- Investigate plugins Power Automate flows integrations and Dataverse to identify root causes and implement fixes
- Work closely with customers and Professional Services to restore service quality and support projects involving data migration and integrations
- Maintain accurate case records and meet SLA requirements while delivering an outstanding customer experience
Hiring process
- Apply early
- Shortlisting may take place before closing date
- Formal interviews with camera on
- Identity verification required