Remote Customer Support Consultant Job in UK Tribal Group

Who you are

• Strong knowledge of MS Office Applications
• Experience in customer-facing roles ideally in HE or Timetabling
• Excellent interpersonal skills to build effective relationships
• Strong analytical and problem-solving skills
• Proven ability to manage priorities and tight deadlines
• High level of accuracy and attention to detail in outputs.

Desirables

• HE Experience
• Timetabling Experience

What the job involves

• Provide professional application-level support globally
• Handle customer incidents using telephone email and remote tools
• Maintain accurate customer interaction records
• Ensure high customer satisfaction and effective problem resolution
• Support in promoting and documenting best practice for products
• Look for commercial opportunities during customer interactions.

Application process

• Complete a short application form
• Attach up-to-date CV