Customer Support Consultant
Skills
Analytical SkillsAttention To DetailCustomer ContactCustomer SupportDocumentationKey Performance IndicatorsPriority Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong knowledge of MS Office Applications
- Experience in customer-facing roles ideally in HE or Timetabling
- Excellent interpersonal skills to build effective relationships
- Strong analytical and problem-solving skills
- Proven ability to manage priorities and tight deadlines
- High level of accuracy and attention to detail in outputs.
Nice to have
- HE Experience
- Timetabling Experience
Day to day
- Provide professional application-level support globally
- Handle customer incidents using telephone email and remote tools
- Maintain accurate customer interaction records
- Ensure high customer satisfaction and effective problem resolution
- Support in promoting and documenting best practice for products
- Look for commercial opportunities during customer interactions.
Hiring process
- Complete a short application form
- Attach up-to-date CV