RRemoteville
QA Ltd logoQA Ltd

Customer Support Coordinator

Skills
Customer Relationship ManagementCustomer SupportEventsMicrosoft ExcelMicrosoft OutlookMicrosoft WordProgrammes
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience using IT systems such as CRM is desirable
  • Ability to work to defined deadlines with high accuracy
  • Track record of delivering assigned tasks or events is desirable
  • Experience in a client-centric environment with varied offerings
  • Ability to work under tight deadlines with high accuracy
  • Good working knowledge of Microsoft Word Excel and Outlook

Nice to have

  • Customer-focused
  • Organised
  • Detail-oriented
  • Proactive
  • Relationship builder

Day to day

  • Provide first-line support to internal and external stakeholders and learners in a responsive and professional manner
  • Handle customer queries, prepare quotes, and coordinate with customers and third-party suppliers to meet training needs
  • Support the smooth delivery of services and programmes by completing documentation accurately and working to policies, KPIs, and SLAs