Customer Support Cruise Specialist
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong communication skills with a customer-first approach
- Detail-oriented with the ability to stay organized
- Comfortable using online systems and booking tools
- Ability to work independently in a remote or structured environment
- Customer service hospitality or administrative experience is helpful but not required
Nice to have
- Service-focused
- Detail-oriented
- Organized
- Independent
- Customer-first
- Travel-minded
Day to day
- Assist clients with cruise planning and itinerary exploration
- Coordinate reservations and ensure a smooth booking experience
- Respond to customer questions and maintain accurate records
- Provide timely follow-up and support before and after travel