Customer Support Engineer
Skills
Back-End Web DevelopmentFront-End DevelopmentWeb ApplicationsCustomer SatisfactionCustomer SupportResolving IssuesTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Over 3 years of engineering experience with a customer-facing role crucial.
- Strong knowledge of JavaScript React TypeScript NodeJS MongoDB and AWS required.
- Excellent communication skills with the ability to explain technical details to non-technical users.
- Proven problem-solving skills with a talent for identifying root causes and crafting effective solutions.
Nice to have
- JIRA
- Service Desk
- iPaaS awareness
Day to day
- Interact regularly with customers to ensure a seamless experience.
- Resolve customer issues and address bugs while closely working with engineering and product teams.
- Dream up and implement new features based on customer feedback to enhance product performance.
- Utilize advanced troubleshooting techniques to diagnose and resolve urgent production issues.