What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3 years of technical customer support experience
- Excellent customer service and communication skills
- Strong troubleshooting and investigation skills
- Ability to learn technical concepts quickly
- Experience with Salesforce or DevOps tools such as SCM IDE or CI systems
- Experience with system-wide deployments
- Ability to work across teams with global customers
- Familiarity with logs is a plus
- Bachelor's degree in computer science engineering or equivalent experience
- Must be a US citizen or permanent resident and able to obtain security clearance if required
Nice to have
- Detail-oriented
- Adaptable
- Collaborative
- Customer-focused
- Analytical
Day to day
- Provide individualized technical support to customers in complex development environments
- Investigate troubleshoot and resolve customer issues promptly while maintaining professional communication
- Collaborate with Sales Solution Consultants Engineering Product Management and Customer Success to improve customer experience
- Represent the customer voice and help guide best implementation practices for AutoRABIT products
Hiring process
- In-person interview component
- Remote work from the US
- On-call and weekend rotations may apply