Customer Support Engineer
Skills
Software DevelopmentCommServeSQL ServerTCP/IPDNSFirewallsMicrosoft IIS
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Hands-on experience supporting and troubleshooting the Commvault platform in a technical support professional services systems administration or similar customer-facing role
- Strong understanding of CommServe architecture and core Commvault platform functionality
- Proven experience troubleshooting authentication and authorization security and access controls platform administration and configuration
- Strong working knowledge of Microsoft SQL Server including installation and administration troubleshooting performance and connectivity issues and basic SQL query analysis
- Solid understanding of networking concepts including TCP/IP DNS firewalls name resolution connectivity and performance troubleshooting
- Experience supporting Microsoft IIS and/or Apache Tomcat
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues and determine root cause
- Excellent written and verbal communication skills in English
- Proven ability to manage multiple priorities while providing an exceptional customer experience
Nice to have
- Collaborative
- Technical excellence
- Self-learning mindset
- Customer focused
- Organized
Day to day
- Provide advanced technical support for complex issues across the Commvault CommServe platform and related technologies
- Investigate critical customer problems by analysing logs diagnostics SQL queries and application behaviour to identify root causes
- Work directly with enterprise customers and internal Engineering Development and Escalation teams to deliver timely resolutions and detailed RCA
Hiring process
- Email or text interviews are not used
- Do not submit sensitive documents before first day
- Contact wwrecruitingteam@commvault.com if you suspect a scam
- Contact accommodations@commvault.com for interview accommodations