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Domino Printing Sciences logoDomino Printing Sciences

Customer Support Engineer

Skills
EngineeringAttention To DetailCustomer ServiceEquipment RepairField Service ManagementIndustrial AutomationInstallations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Electro-mechanical, technical, or engineering background
  • Familiarity with Food, Beverage, FMCG Manufacturing and Packaging industries
  • Ability to maintain accurate records
  • Accuracy, attention to detail and methodical approach to fault finding
  • Reliability and organization
  • Ability to communicate technical information to a non-technical audience
  • Full driving license.

Nice to have

  • Technical challenge enjoyment
  • Customer-oriented.

Day to day

  • Customer Support Engineer will be visiting our commercial clients to provide solutions and support across the range of Domino coding, marking and printing technologies
  • Investigate, diagnose and rectify faults
  • Capture material, labour and stock within our service management systems
  • Positively influence customer relations, input into product design, feedback sales and other commercial opportunities to colleagues
  • Become a specialist in the Domino range of products
  • Work with a high level of autonomy closely supported by the Regional Service Manager, internal Technical Support Team and peers.

Hiring process

  • Positions may be at an advanced stage of the recruitment process and can close at any time.