Remote Customer Support Engineer Job in United States Fleetio

Who you are

• 3+ years in technical support role with 1+ year in Tier 3 or equivalent
• Proficiency in troubleshooting with APIs, SAML, SSO, integrations, and data connectors
• Familiarity with RESTful services, JSON, XML, OAuth, Python
• Experience with network protocols, authentication methods, and security protocols
• Understanding of database concepts and experience with SQL
• Excellent written and verbal communication skills
• Ability to convey technical information to both technical and non-technical audiences
• Strong customer service orientation
• Ability to work collaboratively within a team environment and across departments

Desirables

• Experience with customer support tools like Zendesk, Salesforce
• Familiarity with cloud services (e.g., AWS, Azure) and DevOps practices
• Previous experience in a SaaS environment
• Certifications related to APIs, SAML, or other relevant technologies

What the job involves

• Act as the primary point of contact for advanced technical support and product-related inquiries from customers, ensuring a high standard of service and expertise.
• Provide exceptional customer support through email and live customer calls while maintaining professionalism and empathy in all interactions.
• Troubleshoot and resolve complex technical issues, ensuring prompt and effective solutions that meet customer needs.
• Stay informed on industry trends and best practices related to our software, sharing insights and recommendations with customers to help them optimize their use of the product.