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Gluware, Inc. logoGluware, Inc.

Customer Support Engineer

Skills
Computer ScienceAmazon Web ServicesCustomer SuccessLinuxPresalesProduct TrainingSales
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Associates degree in Information Technology Computer Science or equivalent hands-on experience
  • 2–3 years of hands-on networking experience in design implementation or operations
  • Strong working knowledge of networking virtualization Linux scripting automation regex and infrastructure services
  • Strong interpersonal and communication skills with comfort working with engineers architects and leadership teams
  • Ability to prioritize workload respond quickly to change and learn complex concepts rapidly
  • Strong verbal and written communication skills in a multi-disciplinary multi-cultural team
  • Participation in on-call rotation

Nice to have

  • Highly motivated
  • Quick learner
  • Builder mentality
  • Team player
  • Customer-focused

Day to day

  • Provide day-to-day technical support to enterprise customers using the Gluware platform.
  • Troubleshoot issues proactively and report bugs while collaborating with a team of Support Engineers.
  • Lead success engagements onboarding activities product training demos and customer-facing documentation efforts.

Hiring process

  • Apply online at https://gluware.com/jobs/
  • Explore the Gluware website to prepare for next steps