How Remoteville checks and expires listings
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years in a customer support role, with experience working in cloud, storage, networking environments
- Must CURRENTLY reside in EMEA (UK or Ireland preferred)
- Candidates MUST have experience working for a Data Storage or Data Management company
- Ability to analyze system and network diagnostics to clearly articulate issue to customer and internal cross-functional team
- Understanding of SMB & NFS protocols tools
- Understanding of Active Directory & Kerberos systems
- Understanding of networking protocols and analysis of network packet captures
- Previous scripting experience strongly desired
- Ability to parse and analyze system logs
- Exceptional communication skills, with ability to prioritize competing escalations
- Excellent troubleshooting skills and ability to work with cross-functional teams
- Multilingual candidates preferred
Nice to have
- Multilingual
- Excellent troubleshooting skills
- Exceptional communication skills
- Understanding of SMB & NFS protocols tools
- Previous scripting experience
- Ability to parse and analyze system logs
- Understanding of Active Directory & Kerberos systems
- Understanding of networking protocols and analysis of network packet captures
Day to day
- Provide Hammerspace customers with top-tier support by solving their technical issues in a timely fashion
- Partner with sales, product & engineering to ensure that customer’s needs are met
- Prioritize and drive resolution for escalated customer issues
- Provide feedback to product and engineering teams on product gaps and opportunities for improvement
- Document systematic learnings so that they can be leveraged in our Customer Knowledge Base
- Leverage current toolsets and cross functional team members to creatively identify and resolve customer technical issues
- Participate in team ceremonies to ensure proper knowledge sharing, team growth and iteration on our support processes