Customer Support Engineer
Skills
ActingBusinessTrainingContextCustomer InteractionCustomer SuccessEngineering
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a technical support support engineering or customer success role
- Strong technical troubleshooting skills across a range of issues
- Confidence speaking directly with customers and clinicians over phone and video
- High ownership and initiative with limited supervision
- Clear written and verbal communication skills
- Organised and reliable with strong follow-through on open issues
Nice to have
- Calm
- Practical
- Reliable
- Independent
- Responsive
- Organised
Day to day
- Act as the primary support contact for UK-based clinicians and NHS Trust users during UK working hours.
- Handle phone and video calls with calm practical support, diagnosing and resolving technical issues across product usage configuration and workflows.
- Own issues end-to-end and collaborate closely with Customer Success Product and Engineering to support onboarding trust rollouts and continuous improvement.