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Customer Support Engineer
Skills
Continuous Integration And Continuous DeliveryFull-Stack DevelopmentJavaAmazon CloudwatchCustomer SuccessEngineeringIncident Response
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Authorized to work in the United States
- Bachelor's Degree
- Hands-on experience providing Tier 3 or full stack technical support in enterprise environments
- Proficiency troubleshooting Java backend and React frontend applications
- Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk
- Familiarity with PostgreSQL and ability to investigate data-related issues
- Understanding of CI/CD pipelines and how deployments affect system behavior
- Experience supporting federal systems or compliance-driven environments is a plus
- Thrives in a remote collaborative Agile environment
- Communicates clearly and openly in technical and support contexts
Nice to have
- Remote collaborative Agile mindset
- Clear communicator
- Problem solver
- Detail oriented
- Supportive team player
Day to day
- Provide Tier 3 technical support for a cloud-based case management system used by a federal financial regulatory agency.
- Diagnose and resolve complex application and infrastructure issues across the full stack, including AWS services and monitoring tools.
- Work closely with engineering and operations teams to investigate root causes, verify releases, document fixes, and strengthen incident response.