Customer Support Engineer
Skills
APISoftware As A ServiceBusinessTrainingCustomer SatisfactionCustomer SuccessEngineering
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-4 years of experience in customer support technical support or customer success at a B2B SaaS or API-based company
- Comfortable with technical troubleshooting including APIs integrations and logs
- Able to own both the technical and relationship side of customer accounts
- Strong written and verbal communication skills for technical and business audiences
- Experience supporting enterprise financial services or public sector customers is a plus
- Based in Europe and able to support customers across European business hours
Nice to have
- Customer-focused
- Detail-oriented
- Collaborative
- Proactive
- Analytical
Day to day
- Serve as the primary technical contact for enterprise customers and handle day-to-day questions, troubleshooting, and API integration issues.
- Own support tickets end-to-end by triaging problems, diagnosing root causes, escalating when needed, and following through to resolution.
- Support onboarding and implementation for new customers while building relationships, improving account visibility, and helping protect renewals and expansion opportunities.