What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BSc in Electrical Engineering Mathematics Computer Engineering Computer Science or equivalent practical experience
- Several years of experience debugging embedded device firmware or SDK software
- Ability to read existing code and fix straightforward bugs
- Experience with 2D 3D cameras robotics or computer vision
- Prior experience in technical customer support
- Fluency in English
- Additional European languages are an advantage
- Willingness to travel within Europe as required
- Valid right to work in the European Union
Nice to have
- Agile mindset
- Geographically distributed team
- Customer focused
- Technical curiosity
- Problem solving
Day to day
- Work directly with European customers to diagnose and reproduce technical issues across complex 2D and 3D vision systems
- Investigate support tickets and help customers resolve system related problems using structured troubleshooting and clear communication
- Collaborate closely with R&D to improve hardware software and firmware performance while supporting sales and customer events throughout Europe
Hiring process
- Respond to support tickets via the customer support portal
- Work with customers to identify and reproduce issues
- Collaborate with R&D to resolve hardware software and firmware problems
- Support pre-sales post-sales and customer events across Europe