Customer Support Engineer
Skills
Customer ServiceCustomer SupportRoutine MaintenanceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- HND in Electronic Engineering / Biotechnology or equivalent work experience.
- Full UK Driving Licence.
- Experience in a Customer Service Environment.
- Electronics background with high technology service environment experience.
- Understanding of analytical and clinical instrument applications.
- Professional communication skills for service information, technical data, and general help.
- Strong negotiating and influencing abilities.
- Excellent Customer Service skills.
Nice to have
- Professional communication
- Negotiation skills
- Influencing skills
- Excellent customer service skills
Day to day
- Performing field service repairs, maintenance, and installations of life science instrumentation and accessories.
- Providing onsite user training for specific product groups.
- Organizing and performing routine maintenance on a monthly basis.
- Maintaining and updating all technical documentation and manuals to the highest standards.
- Ensuring personal working practices align with department’s performance targets and demonstrating compliance.
- Managing and reporting inventory records and maintaining service tools and test equipment.
- Completing and returning all service documentation, reports, and claims on a weekly basis.