Remote Customer Support Engineer Job in UK Revvity

Who you are

• HND in Electronic Engineering / Biotechnology or equivalent work experience.
• Full UK Driving Licence.
• Experience in a Customer Service Environment.
• Electronics background with high technology service environment experience.
• Understanding of analytical and clinical instrument applications.
• Professional communication skills for service information, technical data, and general help.
• Strong negotiating and influencing abilities.
• Excellent Customer Service skills.

Desirables

• Professional communication
• Negotiation skills
• Influencing skills
• Excellent customer service skills

What the job involves

• Performing field service repairs, maintenance, and installations of life science instrumentation and accessories.
• Providing onsite user training for specific product groups.
• Organizing and performing routine maintenance on a monthly basis.
• Maintaining and updating all technical documentation and manuals to the highest standards.
• Ensuring personal working practices align with department’s performance targets and demonstrating compliance.
• Managing and reporting inventory records and maintaining service tools and test equipment.
• Completing and returning all service documentation, reports, and claims on a weekly basis.