What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 1 year experience as a developer or supporting developers
- At least 1-2 years experience as a support engineer
- Programming experience in at least one language such as Javascript Python Ruby PHP Java or C#
- Knowledge of HTML CSS and Javascript
- Good written communication skills
- Intrinsic desire to help customers with patience
- Willingness to act as a detective experimenter interpreter and team player
Nice to have
- Analytical
- Patient
- Clear communicator
- Responsible
- Team player
- Learner
Day to day
- Help enterprise customers resolve complex technical issues through support tickets and occasional live meetings
- Reproduce customer problems isolate root causes and escalate bugs to developers with clear technical reporting
- Create customer-facing documentation and code samples that demonstrate testing in the Sauce cloud