Customer Support Engineer
Skills
Customer ExperienceCustomer SatisfactionDomain Name SystemFundamentalsInternet ProtocolLinuxMac
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Foundational understanding of networking fundamentals including DNS IP addressing firewalls and routing
- Proficiency troubleshooting across macOS Windows Linux and mobile operating systems
- Excellent written communication skills with empathy and clarity
- Familiarity with Jira and Slack for internal workflows and communication
- Proactive interest in learning new technologies and staying current with infra tools
- Natural curiosity and tinkerer mindset demonstrated through projects homelabs or open source contributions
Nice to have
- Curious
- Proactive
- Empathetic
- Detail-oriented
- Technically minded
Day to day
- Handle a high volume of support tickets while delivering fast accurate technical help to users.
- Troubleshoot configuration and networking issues across multiple operating systems with calm clear guidance.
- Partner with CX Product and Engineering teams to identify recurring problems and improve the user experience.
Hiring process
- Submit application
- AI-assisted screening and assessment
- Interviews with people