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Customer Support Engineer

Skills
GoKubernetesLinuxUnixBashPythonAWS
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of production Kubernetes experience
  • Strong Linux and Unix system administration skills
  • Solid understanding of Kubernetes fundamentals including pods services deployments networking storage and RBAC
  • Excellent written communication for technical customer support
  • Ability to work independently and manage multiple issues at once
  • Fast learning and adaptability as the product evolves

Nice to have

  • Hands-on vCluster experience
  • Cloud platform knowledge
  • Bash or Python automation
  • CKA CKAD or CKS
  • Helm Terraform or Kustomize experience
  • Customer-facing support background

Day to day

  • Provide responsive technical support for customers using Slack and a ticketing system
  • Investigate Kubernetes and vCluster issues by analyzing logs configurations and sometimes source code to find root cause
  • Partner closely with engineering to escalate critical problems communicate customer needs and improve the product