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Customer Support Engineer
Skills
Customer ServiceCustomer SupportLinux System AdministrationTechnical SupportTroubleshootingWindows AdministrationZenoss
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of four years experience in technical support for enterprise software.
- Strong skills in Linux and Windows system administration and network administration.
- Excellent communication skills with a customer-centric attitude and proficiency in problem-solving.
- Ability to organize, prioritize, multitask, and work independently under minimal supervision.
Nice to have
- BS in IT-related field
- Networking skills
- Python
- Java
- MySQL
- Docker
- PowerShell
- DevOps
- SaaS
- GCP or AWS
Day to day
- Handle complex customer issues for both on-premise and SaaS products.
- Field customer support requests via phone or remote sessions, determine the cause, and deliver effective solutions.
- Track open customer issues and keep customers informed on progress.
- Participate in on-call rotation for urgent support needs, scheduled in advance.
- Collaborate with engineering team on developing, testing, and deploying product upgrades.
- Mentor other team members within the customer support department.