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Remote Customer Support Engineer Job in Coventry, UK Zenoss

Customer Support Engineer Zenoss
Customer ServiceCustomer SupportLinux System AdministrationTechnical SupportTroubleshootingWindows AdministrationZenossZopeNetwork AdministrationProblem SolvingPythonJavaMySQLDockerPowerShellDevOpsSaaS
Junior (1-2 years) - Senior (5-8 years)
CoventryUK


Helping the world's largest organizations ensure their IT services and applications are always on.
75+ employees
SaaSEnterpriseCloud ComputingIT Operations

Open for applications

Role


Who you are

  • Minimum of four years experience in technical support for enterprise software.
  • Strong skills in Linux and Windows system administration and network administration.
  • Excellent communication skills with a customer-centric attitude and proficiency in problem-solving.
  • Ability to organize, prioritize, multitask, and work independently under minimal supervision.

Desirables

  • BS in IT-related field
  • Networking skills
  • Python
  • Java
  • MySQL
  • Docker
  • PowerShell
  • DevOps
  • SaaS
  • GCP or AWS


What the job involves

  • Handle complex customer issues for both on-premise and SaaS products.
  • Field customer support requests via phone or remote sessions, determine the cause, and deliver effective solutions.
  • Track open customer issues and keep customers informed on progress.
  • Participate in on-call rotation for urgent support needs, scheduled in advance.
  • Collaborate with engineering team on developing, testing, and deploying product upgrades.
  • Mentor other team members within the customer support department.

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Company


Company mission

Zenoss is committed to transforming IT operations through Software-Defined IT Operations™, empowering organizations to maintain seamless IT services. We specialize in developing advanced software solutions that provide real-time insights into hybrid IT environments, enabling proactive management to predict and prevent outages, thus optimizing operational efficiency and reducing costs. Our innovative approach positions us as leaders in the industry, recognized for our contributions to organizations worldwide.



Company benefits

  • Remote-first position
  • Work from home
  • Be part of an established company with an entrepreneurial environment
  • Collaborative culture focused on customer success


Company values

  • Innovation
  • Collaboration
  • Customer Success
  • Integrity


Company HQ

Austin
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