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Customer Support Engineer
Skills
Computer ScienceMobile ApplicationsSoftware As A ServiceAndroid DevelopmentCustomer SuccessMobileironRisk Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Computer Science Information Technology or related engineering field
- 5+ years experience for mid-level or 1-3 years for junior supporting enterprise software solutions
- Strong SQL Python Java scripting and Unix skills
- Experience with mobile apps mobile architecture and MDM solutions such as MS-Intune AirWatch MobileIron or Citrix
- Familiarity with SIEM tools such as ArcSight or Splunk
- Understanding of cloud architecture including AWS Linux containers Docker OpenStack PostgreSQL and Kafka
- Hands-on troubleshooting debugging and customer support experience
- Experience supporting cloud-based web applications and mobile app infrastructure
- Excellent communication and customer-facing post-sales service skills
- Experience with iOS and Android app delivery and deployment concepts is a plus
Nice to have
- Self-driven
- Analytical
- Customer-oriented
- Collaborative
- Detail-oriented
Day to day
- Act as the technical expert supporting customers using Zimperium’s mobile security platform.
- Investigate, diagnose, and resolve complex customer-reported issues with strong analytical and troubleshooting skills.
- Collaborate closely with Product, DevOps, Engineering, QA, and Customer Success teams to validate fixes, create documentation, and escalate unresolved bugs.