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Customer Support Executive
Skills
Active ListeningComputer LiteracyEnglishFinnishMultitaskingOnline SupportReading Comprehension
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent in Finnish and English (written and verbal) is a must-have
- Advanced communication skills
- Active Listening: Giving full attention to what other people are saying taking time to understand the points being made asking questions and respond as appropriate
- Reading Comprehension: Understanding written sentences and paragraphs in work-related matters
- Written Expression: The ability to communicate information and data in writing so others will understand
- Service Orientation: Actively looking for ways to help customers
- Multitasking ability is required
- Good computer skills & adept in MS office
- Ability to interact with colleagues
- Experience in customer support helpdesk customer service will be considered a plus
Nice to have
- Positive attitude
- Team player
- Detail-oriented
Day to day
- Respond in a professional manner to various customers' queries (offers payments verification) via Live Chat and Emails
- Deliver outstanding customer service while complying with company's policies and guidelines
- Quick and efficient response to the customer via email
- Internal communication with other departments following pending issues related to customer's requests
- Always be updated with company's products promos policies and changes as required
- Update customers' database
- Collaborating with team shift leader & colleagues