Customer Support Freelancer
Skills
ChatTrainingCustomer SupportData CollectionEnglishHolidaysStress Tolerance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Student in 1st to 3rd year at a college or university
- Enthusiastic energetic detail oriented and proactive
- Able to work in a fast paced dynamic team environment
- Eager to learn technology products
- Strong interpersonal and listening skills
- Strong English written and verbal communication skills
- Skilled in data collection and ordering
- Able to handle stress well
- Available to work remotely and rotate shifts including weekends and holidays
Nice to have
- Enthusiastic
- Energetic
- Detail oriented
- Proactive
- Fast paced
- Dynamic team player
- Stress tolerant
- Eager to learn
Day to day
- Handle customer inquiries across email live chat Facebook and other online channels
- Test and troubleshoot issues to identify practical solutions or escalate to the right team
- Reach out to customers to gather feedback and encourage online reviews and testimonials
- Follow up on unresolved requests until a complete solution or workable workaround is delivered
Hiring process
- Apply via Google Form