RRemoteville

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Southern California Edison (SCE) logoSouthern California Edison (SCE)

Customer Support Generalist

Skills
Analyze InformationData EntryEnergy EfficiencyExternal ClientsOffice EquipmentPhotocopiersSharepoint
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • One or more years of experience resolving customer issues by researching and analyzing information
  • Experience with Energy Efficiency and Income Qualified programs
  • Proficiency in Microsoft Office Suite (Excel), Outlook, and SharePoint
  • Proficiency with SAP or similar enterprise software
  • Ability to lift up to 25 lbs operate basic office machines (copier, fax, scanner)
  • Strong oral and written communication skills
  • Ability to accurately assess research and analyze information to make sound decisions

Nice to have

  • Experience with Energy Efficiency programs
  • Proficiency in Microsoft Office Suite
  • Proficiency with SAP
  • Strong oral and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Analytical and problem-solving skills
  • Customer-centric approach

Day to day

  • Provide customer service support with processing applications and invoices
  • Resolve account issues and answer questions related to energy efficiency and income qualified programs
  • Perform routine tasks, communicate with internal and external customers, provide solutions and recommendations