How Remoteville checks and expires listings
Customer Support
Skills
Amdocs CRMCsrsComplex SystemsContact CentersCustomer ExperienceFraud InvestigationsNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Two to four years customer service experience handling complex issues in a high volume environment
- One year taking ACD calls within a call center environment
- Available to work any shift including weekends holidays and overnight
- Demonstrated effective written communication skills for letters email and webchat
- Ability to work independently and within a team with minimal supervision
- Strong interpersonal skills and ability to communicate or coach across all employee levels
- Effective problem solving critical thinking and negotiation skills
- Ability to learn change management and new information quickly
- Ability to work at a computer at least 90% of the time
- Ability to work within multiple complex systems to extract information needed to support customers
Nice to have
- Detail oriented
- Adaptable
- Analytical
- Professional demeanor
- Customer focused
Day to day
- Provide responsive education and assistance to internal and external customers in a high-volume support environment.
- Handle complex and escalated inquiries by phone and in writing while delivering accurate resolutions aligned with business goals.
- Analyze trends troubleshoot issues and document cases clearly while coordinating with business partners and supporting team coaching.
Hiring process
- Online application
- Review of qualifications
- Possible assessment or screening
- Interview process
- Background and pre-employment checks