Customer Support Manager
Skills
Business-To-BusinessCustomer ExperienceCustomer SatisfactionCustomer SupportCustomer-Focused ServiceDelivery PerformanceNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Extensive experience of working with clients and operations teams
- Managing additional resources when needed
- Demonstrable experience of leading implementation and change
- Outstanding relationship management communication and negotiation skills at all levels
- Good experience in a fast moving customer focused B2B organisation
Nice to have
- Innovation
- Inclusion
- Proactive approach
- Problem-solving
- Continuous improvement
- Relationship management
Day to day
- Ownership of service improvement, service recovery and service assurance for corporate/strategic customers
- Drive continual service improvement and customer satisfaction
- Ensure the highest level of operational service delivery
Hiring process
- 2-stage process