RemotevilleRemote Customer Support Manager Job in UK SCC
Customer Support Manager SCC
£ -
Business-To-BusinessCustomer ExperienceCustomer SatisfactionCustomer SupportCustomer-Focused ServiceDelivery PerformanceNegotiationService AssuranceUser Adoption
UK
Simplify the Complex.
8005+ employees
Enterprise
Role
Who you are
- Extensive experience of working with clients and operations teams
- Managing additional resources when needed
- Demonstrable experience of leading implementation and change
- Outstanding relationship management communication and negotiation skills at all levels
- Good experience in a fast moving customer focused B2B organisation
Desirables
- Innovation
- Inclusion
- Proactive approach
- Problem-solving
- Continuous improvement
- Relationship management
What the job involves
- Ownership of service improvement, service recovery and service assurance for corporate/strategic customers
- Drive continual service improvement and customer satisfaction
- Ensure the highest level of operational service delivery
Application process
- 2-stage process
Company
Company mission
SCC unleashes the potential of IT for global businesses, delivering limitless IT solutions in partnership with the world’s best technology vendors. Committed to IT transformation and exceptional customer experiences.Company benefits
- Excellent package, solid basic and company benefits
- Hybrid working in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Company values
- Innovation
- Collaboration
- Customer-centric
- Quality-focused