Customer Support / Operations Representative
Skills
AdministrationAnalytical SkillsTrainingContact CentersData AnalysisData AnalyticsOral
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent experience
- 0-3 years management experience
- 0-3 years related experience
- General working knowledge of PC hardware and peripherals
- Windows and Internet knowledge
- Demonstrated problem solving skills
- Strong written and verbal communication skills
- Ability to use PC data analysis and communication tools
- Capable of working under general direction and stressful situations
- Ability to work independently or as part of a team
- Strong analytical and organizational skills
Nice to have
- Professional
- Discreet
- Organized
- Precise
- Analytical
- Collaborative
Day to day
- Serve as a primary point of contact by managing inbound calls and emails with professionalism and discretion
- Provide efficient customer support by answering routine questions and resolving concerns using established procedures and product knowledge
- Support operational tasks through organized scheduling precise communication and reliable administrative execution