Customer Support Representative
Skills
Contact CentersCustomer ExperienceCustomer InteractionCustomer ServiceCustomer SupportEnquiriesPhone Etiquette
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong communication and customer service skills
- 2 years + experience working in a support environment and knowledge of software systems
- Ability to quickly learn new applications and technologies
- Ability to follow internal procedures
- Knowledge of web technologies
Day to day
- Serve as the primary liaison between our valued clients and our cutting-edge EHS & ESG products
- Log and address client issues ensuring their satisfaction through unparalleled support services
- Provide prompt and courteous assistance to customers via various communication channels such as our support system, email, phone, and teams chat
- Troubleshoot technical issues and provide solutions or escalate to Tier 2 support as needed
- Document customer interactions and resolutions in the support system for future reference
- Follow up with customers to ensure their issues have been resolved satisfactorily and provide any necessary additional assistance
- Continuously update your knowledge base and stay informed about product updates and changes to better assist customers
Hiring process
- Our recruitment team assesses and reviews all applications against the role and business needs