RemotevilleRemote Customer Support Representative Job in Atlanta, GA Hubstaff
Customer Support Representative Hubstaff
$45000 - $47000
AndroidCSSCustomer InteractionCustomer SupportHTMLSoftware As A ServiceTroubleshootingZapierIos
Mid-level (3-4 years) -
AtlantaGA
Helping teams everywhere have their most productive day at work.
275+ employees
SaaSB2BProductivityWorkforce Management
Role
Who you are
- Must have empathetic mindset towards customer goals.
- Proficient in written communication and value-based customer interaction.
- Strong technical aptitude with HTML CSS and programming experience.
- Experience with automation tools like Zapier and JavaScript scripting.
- 3+ years in customer support and 100% remote roles in SaaS environments.
- Must be organized with a modern computer setup capable of professional presentations.
- Able to work EST hours and legally employable in the USA.
Desirables
- SaaS experience
- Tech-savvy
- Problem-solving
What the job involves
- Respond to customer requests via email in our ticketing system.
- Engage in live chats and on-screen shares to address issues.
- Participate in video conferencing to offer personalized support.
- Collaborate with our global team of Support Professionals.
Company
Company mission
Hubstaff is dedicated to providing innovative workforce management solutions that enhance productivity and facilitate seamless remote work, supporting businesses of all sizes in achieving their goals. With a strong focus on team, project, and time management, Hubstaff empowers organizations to improve efficiency and effectiveness in their operations.Company benefits
- Flexible remote work schedule
- Participation in in-person and remote retreats
- 25 days PTO/year
- Private medical insurance
- 401k options
- Annual bonuses for equipment or training
- Annual salary reviews
- Access to a technical career path within the Support team
Company values
- Empathy
- Innovation
- Collaboration
- Excellence
- Growth