RRemoteville

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Customer Support Representative

Skills
AndroidCSSCustomer InteractionCustomer SupportHTMLSoftware As A ServiceTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Must have empathetic mindset towards customer goals.
  • Proficient in written communication and value-based customer interaction.
  • Strong technical aptitude with HTML CSS and programming experience.
  • Experience with automation tools like Zapier and JavaScript scripting.
  • 3+ years in customer support and 100% remote roles in SaaS environments.
  • Must be organized with a modern computer setup capable of professional presentations.
  • Able to work EST hours and legally employable in the USA.

Nice to have

  • SaaS experience
  • Tech-savvy
  • Problem-solving

Day to day

  • Respond to customer requests via email in our ticketing system.
  • Engage in live chats and on-screen shares to address issues.
  • Participate in video conferencing to offer personalized support.
  • Collaborate with our global team of Support Professionals.