RRemoteville
TherapyNotes, LLC logoTherapyNotes, LLC

Customer Support Representative

Skills
Attention To DetailComputer Software TrainingCustomer ExperienceCustomer ServiceCustomer SupportPhone EtiquetteStressful Situations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years of experience in customer service
  • 2+ years in high-volume call center/phone support
  • Remote work experience
  • Excellent computer and technical problem-solving skills
  • Excellent verbal and written communication
  • Ability to handle stressful situations
  • Excellent time management skills
  • Team player with willingness to grow
  • Flexible work hours including some nights and weekends

Nice to have

  • Experience with multichannel customer support
  • Experience with help desk software

Day to day

  • Guide customers through account set-up and complex support requests
  • Provide software training and educate customers about core features
  • Interact daily with customers and the TherapyNotes business team