RemotevilleRemote Customer Support Representative Job in Charlotte, NC TherapyNotes, LLC
Customer Support Representative TherapyNotes, LLC
$50000 - $50000
Attention To DetailComputer Software TrainingCustomer ExperienceCustomer ServiceCustomer SupportPhone EtiquetteStressful SituationsWritten
CharlotteNC
TherapyNotes® is the industry-preferred online EHR for behavioral health. Try one month free!
240+ employees
SaaSHealthcareProductivityMental health
Open for applications
Role
Who you are
- 5+ years of experience in customer service
- 2+ years in high-volume call center/phone support
- Remote work experience
- Excellent computer and technical problem-solving skills
- Excellent verbal and written communication
- Ability to handle stressful situations
- Excellent time management skills
- Team player with willingness to grow
- Flexible work hours including some nights and weekends
Desirables
- Experience with multichannel customer support
- Experience with help desk software
What the job involves
- Guide customers through account set-up and complex support requests
- Provide software training and educate customers about core features
- Interact daily with customers and the TherapyNotes business team
Company
Company mission
TherapyNotes® aims to revolutionize behavioral health practice management by providing a specialized online platform that streamlines notes, scheduling, and billing, enabling clinicians to enhance patient care through efficient management tools. The system is designed specifically for the unique needs of mental health practitioners.Company benefits
- Employer provided medical dental vision life disability insurance
- Retirement plan with company contribution
- Annual profit sharing and bonus
- Personal development/training budget
- Open collaborative work environment
- Extensive 2-week onboarding
- Comprehensive mentorship program
Company values
- Innovation
- Integrity
- Collaboration
- Compassion