Remoteville

Remote Customer Support Representative Job in United States WorkRamp

Customer Support Representative WorkRamp
$60000 - $85000
Attention To DetailCustomer ExperienceCustomer SatisfactionCustomer SupportPhone EtiquetteSkilled Multi-TaskerTroubleshootingZendesk
Junior (1-2 years) - Mid-level (3-4 years)
United States


See how your team can become unstoppable with the Learning Cloud, where ALL your learning is on a single platform. 🚀
90+ employees
SaaSEducationHRTraining

Open for applications

Role


Who you are

  • 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
  • Strong technical and written skills
  • Ability to multitask
  • Experience with Intercom, Zendesk, Salesforce
  • Ability to communicate complex concepts to customers
  • Process-driven and having attention to detail
  • Eagerness to respond to tickets to ensure that all SLA response times are met
  • Empathy for customers and diligence to resolve problems to provide customer satisfaction
  • Passion for the startup experience


What the job involves

  • Provide an amazing support experience for customers.
  • Troubleshoot and resolve issues via chat and email using our support ticketing system.
  • Work closely with product and engineering teams to escalate high-priority issues and influence the roadmap based on trends.

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Company


Company mission

At WorkRamp, we believe that the best companies grow through learning. That’s why hundreds of market leaders such as Box, Lattice, and Brex choose the Learning Cloud to power employee and customer learning. Boost employee performance, grow revenue, and scale customer success with WorkRamp.



Company benefits

  • Fully Remote - Work from anywhere in the US
  • Flexible Time Off & 13 company-wide holidays
  • Equity
  • Full healthcare coverage
  • 100% paid short-term & long-term disability insurance, plus life insurance
  • Stipend for remote work setup & DeskPass account
  • 401K
  • Mental Health and Wellness Resources
  • Employee Resource Groups
  • Access to Well-Being Benefits


Company values

  • Growth through learning
  • Customer success
  • Employee performance
  • Innovation
  • Diversity & Inclusion


Company HQ

San Francisco


Founders

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