RemotevilleRemote Customer Support Senior Support Job in Duarte, CA Southern California Edison (SCE)
Customer Support Senior Support Southern California Edison (SCE)
$ -
Account ResolutionAnalyze InformationCustomer SatisfactionCustomer SupportDaily ReportsEnergy EfficiencyExternal ClientsSpreadsheetsTraining Material
Junior (1-2 years) - Senior (5-8 years)
DuarteCA
Energy for What's Ahead
12145+ employees
EnergyEnvironmentalUtilitiesInnovation
Role
Who you are
What the job involves
- Gather analyze documents to ensure compliance and Customer Satisfaction is met when processing invoices applications and renewal of programs
- Customer outreach providing guidance on missing or incorrect applications rebates and Service Orders
- Processing applications includes but is not limited to validating information on applications research identifying missing information accuracy of data and verifying account eligibility status while completing multiple tasks as assigned
- Special projects deliver training create and develop training material in alignment with SCE and CPUC mandates. Report findings to partners
- Manage and complete daily reports and spreadsheets required by each program keeping Program Advisors appraised of all updates and changes
- Support other areas of responsibilities including but not limited to energy efficiency income qualified or other similar programs inquiries
- Opening incoming US mail separating based on type and distributing to processors to complete applications. Scan Upload documents via Kofax OCR and SharePoint
- Safeguard customer confidential documents adhering to SCE’s and CPUC retention policies
Company
Company mission
As one of the nation’s largest electric utilities, we’re bringing more clean and renewable sources of energy to Southern California. From energy storage to transportation electrification, our employees are working on innovative projects that will help cut emissions and greenhouse gases to provide cleaner air for everyone. We have diverse teams, made up of inventors, doers and problem solvers. The people here at SCE don't just keep the lights on. The mission is so much bigger. We are fueling the kind of innovation that is changing an entire industry, and quite possibly the planet.Company values
- Innovation
- Diversity
- Sustainability
- Customer-Centric
- Collaboration