RRemoteville

How Remoteville checks and expires listings

Southern California Edison (SCE) logoSouthern California Edison (SCE)

Customer Support Senior Support

Skills
Account ResolutionAnalyze InformationCustomer SatisfactionCustomer SupportDaily ReportsEnergy EfficiencyExternal Clients
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

  • Gather analyze documents to ensure compliance and Customer Satisfaction is met when processing invoices applications and renewal of programs
  • Customer outreach providing guidance on missing or incorrect applications rebates and Service Orders
  • Processing applications includes but is not limited to validating information on applications research identifying missing information accuracy of data and verifying account eligibility status while completing multiple tasks as assigned
  • Special projects deliver training create and develop training material in alignment with SCE and CPUC mandates. Report findings to partners
  • Manage and complete daily reports and spreadsheets required by each program keeping Program Advisors appraised of all updates and changes
  • Support other areas of responsibilities including but not limited to energy efficiency income qualified or other similar programs inquiries
  • Opening incoming US mail separating based on type and distributing to processors to complete applications. Scan Upload documents via Kofax OCR and SharePoint
  • Safeguard customer confidential documents adhering to SCE’s and CPUC retention policies