Customer Support Senior Support

Day to day

• Gather analyze documents to ensure compliance and Customer Satisfaction is met when processing invoices applications and renewal of programs
• Customer outreach providing guidance on missing or incorrect applications rebates and Service Orders
• Processing applications includes but is not limited to validating information on applications research identifying missing information accuracy of data and verifying account eligibility status while completing multiple tasks as assigned
• Special projects deliver training create and develop training material in alignment with SCE and CPUC mandates. Report findings to partners
• Manage and complete daily reports and spreadsheets required by each program keeping Program Advisors appraised of all updates and changes
• Support other areas of responsibilities including but not limited to energy efficiency income qualified or other similar programs inquiries
• Opening incoming US mail separating based on type and distributing to processors to complete applications. Scan Upload documents via Kofax OCR and SharePoint
• Safeguard customer confidential documents adhering to SCE’s and CPUC retention policies