Paynada is a leading provider of payment technology services that delivers innovative solutions driven by customer needs. Our partnerships, technologies and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in US & Canada markets.

We are headquartered in Allen, Texas and considered part of Dallas'​ Metroplex. Paynada operates in North America with clients, merchants and partners serviced equally across a broad footprint spanning mostly in the United States.

Unlike competitors in the market, namely Independent Sales Organizations, Banks and Resellers, the experienced Paynada team's creativity and desire to stand out among a crowded low margin industry created our vision to develop a product-set which is different than any other in the United States.

Paynada seeks to leverage the adoption of, and transition to, card, electronic and digital-based payments by expanding market share through our distribution channels and through acquisitions.  We intend to continue to invest in and leverage our technology infrastructure and our people to increase our penetration in existing markets.

Paynada

About Us

Paynada is a pioneering force in B2B payment technology services, committed to delivering innovative solutions tailored to our clients' evolving needs. With strategic partnerships, cutting-edge technologies, and a team of experts, we offer a diverse range of products and services, empowering businesses across the U.S. to seamlessly accept all payment types. Operating with the agility of a startup and backed by years of success and secure private financial support, we're dedicated to growing together and staying ahead in the industry.

Position

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Paynada offers innovative payment processing solutions to merchants. Paynada has put together a comprehensive package of products and services. Paynada delivers a consultative approach on the best platforms and equipment most suitable for each merchant.

Responsibilities

 Answer high volume support calls and requests daily  Make outbound calls to customers to provide support on their requests  Deploy and install new equipment and reprogram existing equipment as needed for customers  Review files in CRM to ensure proper set up and installation  Create POS/VAR Sheets  Offer general support to merchants and sales agents  Provide exceptional customer service and support  Work closely with multiple departments and vendors to ensure a smooth activation and provid e continued support for merchants.  Other duties as assigned 

Skills

Required Skills:

 Excellent verbal and written communication skills.  Excellent customer service skills with the ability to handle multiple personalities and escalated issues  Excellent o rganiz ational skills and attention to detail.  Excellent time management skills with a proven ability to meet deadlines  Strong analytical and problem-solving skills.  Willingness to work a varying schedule which does include after hours support  Willingness to work in a hybrid office setting  Bilingual is required  Proficient with Microsoft Office Suite 

Required Education/Experience

Associate's degree or equivalent from two-year college or technical school is preferredMinimum of 2 years of experience in the merchant services industry is requiredMinimum of 2 years of experience in a technical/customer support role is required

Compensation

The pay range for this position is $22.00 to $25.00 per hour, depending on experience

Schedule & Work Location:

This position is OFFICE based at our office in Dallas, Texas. This position is required to be in the office three days a week 9 AM CST - 6 PM CST. There is an opportunity to work from home two days a week following training, 9-6.

Benefits

Genuine work/life balance.Dynamic company culture.401k with company match.Upward mobility and career development opportunities.Medical, dental, and vision benefits for employees and dependents 

Join Paynada, where success is unlimited, and your career in sales is built on innovation and growth. We're not just a company; we're a community working towards a shared future in business development.

Customer Support Specialist (Bilingual)

What the job involves