Customer Support Specialist, Compliance
Skills
Customer InteractionCustomer Relationship ManagementEngineeringEnglishGoing The Extra MileMicrosoft 365Surface Finish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree required
- 1-3 years of customer service experience
- Strong problem-solving troubleshooting and attention to detail
- Excellent written and verbal communication skills in English
- Ability to prioritize and manage time effectively
- Must reside in a Pacific or Mountain timezone state
- Must be able to work a shift between 9am and 6pm PST
Day to day
- Become a product expert and maintain strong knowledge to help customers and colleagues
- Take ownership of customer issues from start to finish in a fast-paced environment
- Respond promptly and professionally via email chat and video conferencing while resolving complaints and documenting cases in CRM
- Gather customer feedback and partner with Product and Engineering to improve services and stay current on policies and updates