Customer Support Specialist, Compliance
Skills
Customer InteractionCustomer Relationship ManagementEngineeringEnglishGoing The Extra MileMicrosoft 365Surface Finish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree required
- 1-3 years of customer service experience
- Proven problem-solving and troubleshooting skills
- Strong attention to detail
- Effective time management and prioritization
- Excellent written and verbal communication skills in English
- Must reside in a Pacific or Mountain timezone state
- Ability to work 9am to 6pm PST
Day to day
- Maintain strong product knowledge to provide accurate help to customers and colleagues
- Handle customer issues from start to finish in a fast-paced environment
- Respond promptly and professionally to inquiries via email chat or video conferencing
- Resolve product or service issues by identifying causes explaining solutions and following up to ensure resolution
- Document and track interactions complaints and transactions in the CRM system
- Gather customer feedback and collaborate with Product and Engineering to improve services
- Stay current on policies procedures and product updates while delivering exceptional service