Customer Support Specialist, HRIS
Skills
Corporate CardCustomer InteractionCustomer Relationship ManagementEngineeringGoing The Extra MileMicrosoft 365Surface Finish
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's or Associate's degree
- 0-4 years of professional work experience or prior internship experience
- Currently reside in a Pacific or Mountain timezone state with ability to work 9am to 6pm PST shift
- Demonstrated experience in problem-solving with attention to detail
- Time management skills and ability to prioritize
- Excellent communication skills both written and verbal
Nice to have
- Customer-centric
- Fast-paced
- Collaborative
- Eager to learn
- Detail-oriented
Day to day
- Provide accurate support to customers and colleagues as a product expert
- Resolve customer issues from start to finish across email chat and video
- Document interactions in CRM and share feedback with Product and Engineering