RRemoteville
Momentus Technologies logoMomentus Technologies

Customer Support Specialist I

Skills
DevexpressAnalyticsCustomer ExperienceData AnalyticsDatabasesNetsuiteOn-Call Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of customer service experience ideally in a high growth SaaS company
  • Excellent phone and email communication
  • Proficient in Microsoft Suite including Word and Excel
  • Experience with report writing tools and relational databases preferred
  • Availability for weekend on-call support a few times a year

Nice to have

  • Venue/event industry experience
  • Professional and personable communicator
  • Empathetic and patient
  • Detail-oriented
  • Team player
  • Strong customer focus
  • Transparent communicator
  • Interest in SQL and analytics

Day to day

  • Provide technical support to clients through email phone and online training sessions
  • Assist with software testing new account setup and support case escalation
  • Gather customer feedback and help educate users on features modules and best practices
  • Support internal requests including demo configuration document prep customer notifications and NetSuite administration