RRemoteville
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Customer Support Specialist I

Skills
Account ManagementActive ListeningAirline TicketingCustomer ExperienceCustomer Relationship ManagementPassword ResetsProduct Marketing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent; Associate's or Bachelor's degree is a plus
  • Proven customer support or client service experience
  • Strong phone and email contact handling skills and active listening
  • Familiarity with CRM systems and practices preferred
  • Customer orientation and ability to adapt to different personalities
  • Excellent communication and problem-solving skills
  • Ability to multitask prioritize and manage time effectively
  • Experience in title registration MVA or dealerships preferred
  • Technical support experience is preferred

Nice to have

  • Customer oriented
  • Adaptable
  • Strong communicator
  • Problem solver
  • Active listener
  • Multi-tasker

Day to day

  • Handle inbound customer inquiries by phone email and chat in a timely professional manner
  • Provide Tier 1 support for standard and recurring issues including password resets basic solution questions and configuration help
  • Document customer issues status and resolutions accurately while collaborating across teams to resolve complex cases and improve customer satisfaction