Customer Support Specialist
Skills
Airline TicketingAnalytical SkillsCurrencyCustomer ExperienceCustomer Relationship ManagementData AnalysisData Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in Tier 1 or Lead customer service support
- Experience in technology support focused team preferred
- Willingness to work weekends or evenings
- Strong spoken and written communication skills
- Ability to explain technical troubleshooting clearly
- Highly organized with strong attention to detail
- Able to manage multiple priorities at once
- Comfortable working quickly in a fast-paced environment
- Excellent computer skills and comfort with technology
Nice to have
- Curious
- Results driven
- Empathetic
- Fast paced
- Highly organized
Day to day
- Provide timely customer support by troubleshooting problems and answering questions for users and co-workers.
- Communicate with care and accuracy while tracking contacts and resolutions in a CRM tool.
- Investigate complex issues deeply and share user feedback with product and operations teams to improve the experience.