RRemoteville
Appcues logoAppcues

Customer Support Specialist

Skills
Computer RepairCustomer BaseCustomer ExperienceCustomer JourneysFinanceMarketingOnline Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Curious and eager to learn
  • Experience at a remote-first company
  • Comfortable working remotely
  • Strong collaboration skills
  • Excellent listener and communicator
  • Able to synthesize customer feedback
  • Eager to speak with customers by phone email and chat
  • Comfortable with autonomy and ambiguity
  • Driven and goal-oriented
  • Empathetic and customer-focused

Nice to have

  • Curious mind
  • Empathetic
  • Goal-oriented
  • Collaborative
  • Self-motivated

Day to day

  • Provide responsive support to customers through email Slack and video chat
  • Run training sessions for unmanaged customers to reduce friction and improve self-service
  • Share customer issues and friction points internally to drive prioritization and better decisions
  • Support customers in real time during Support Office Hours and collaborate across CX Finance Marketing and Sales
  • Master AI tooling to improve support quality and help customers act on agentic prompts