Customer Support Specialist
Skills
Software As A ServiceAdoptionAirline TicketingTrainingDownstream Oil And GasKnowledge BaseNavigation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years in customer service technical support help desk or similar customer-facing role
- Strong written and verbal communication skills
- Comfort following documented processes and using ticketing tools
- Ability to come up to speed quickly on new software and product concepts
- Self-starter who is naturally curious and motivated to find solutions
- Sound judgment to recognize ticket type and route appropriately
- Must be eligible to work in the United States
- Bonus SaaS support experience
- Bonus exposure to the automotive or service industry
- Bonus familiarity with AI tools or comfort using AI assistants
Nice to have
- empathetic
- adaptable
- curious
- self-starter
- detail-oriented
Day to day
- Handle incoming phone calls and a high volume of support tickets across all channels
- Resolve basic product questions about feature use navigation account settings user management and access issues
- Triage and route complex tickets to Tier 2 and Tier 3 while documenting clear complete notes in the ticketing system