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Customer Support Specialist
Skills
APICustomer ExperienceCustomer SatisfactionCustomer SupportHTMLScriptingTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- Backlight's Customer Support team is looking for a Customer Support Specialist to provide the most efficient and positive support experience for our customers.
- Support Specialists are Backlight product experts that focus on the intake and triage of support inquiries, providing guidance through documentation, troubleshooting and resolving product-related issues, and escalating complex technical issues to Tier 2 & 3 support teams.
- Provide timely, helpful support to Backlight customers as the first point of contact on the support team and to offer timezone-based support for Tier 1 issues, swiftly managing escalations and maintaining clear communication with internal and external teams.