RemotevilleRemote Customer Support Specialist Job in UK Backlight
Customer Support Specialist Backlight
£ -
APICustomer ExperienceCustomer SatisfactionCustomer SupportHTMLScriptingTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
UK
We back Media & Entertainment. We back Creators & Collaborators. We back Everything Video. #WeAreBacklight
250+ employees
SaaSMediaEntertainmentCloud Computing
Open for applications
Role
Who you are
What the job involves
- Backlight's Customer Support team is looking for a Customer Support Specialist to provide the most efficient and positive support experience for our customers.
- Support Specialists are Backlight product experts that focus on the intake and triage of support inquiries, providing guidance through documentation, troubleshooting and resolving product-related issues, and escalating complex technical issues to Tier 2 & 3 support teams.
- Provide timely, helpful support to Backlight customers as the first point of contact on the support team and to offer timezone-based support for Tier 1 issues, swiftly managing escalations and maintaining clear communication with internal and external teams.
Company
Company mission
Backlight is a global media technology company that dramatically improves every stage of the video and entertainment content lifecycle—from creation through monetization—with its award-winning, cloud-native SaaS products. Video-forward organizations partner with Backlight to solve their mission-critical business and operational challenges. Backlight’s product lines—iconik, cineSync, ftrack, celtx, Gem, Wildmoka, and Zype—provide secure and efficient media management, narrative design, production tracking, creative collaboration, OTT, monetization and hyper-distribution. Backlight launched in 2021 and is backed by $200M in funding from growth-equity partner PSG.Company values
- Innovation
- Customer-centric
- Efficiency
- Collaboration
- Security