How Remoteville checks and expires listings
Customer Support Specialist
Skills
Mobile ApplicationsSoftware As A ServiceAdobe PhotoshopAnalytical SkillsEvent ManagementHubspotMaps
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4-5+ years of experience in SaaS support
- Bachelor’s degree preferred or equivalent industry experience
- Proven creative problem-solving approach
- Strong analytical skills
- Experience with Zendesk Support and/or HubSpot Service
- Competency with Adobe Illustrator
- Quiet and dedicated space to work from home
- Alignment with organization’s values
Nice to have
- Experienced
- Enthusiastic
- Customer-oriented
- Collaborative
- Strategic thinker
- Analytical
Day to day
- Provide responsive support to clients through email phone video meetings chat and in-person interactions
- Create edit and manage events while following established best practices and client requests
- Troubleshoot technical issues across event setup payment processing seating integrations reporting and website embeds
- Review QA and document event builds bugs and feature requests while supporting training testing and on-site event needs
Hiring process
- Merit-based evaluation
- Confidential review according to EEO guidelines