Customer Support Specialist
Skills
Back Office OperationsCustomer Relationship ManagementCustomer SupportEnglishHubspotJira Service DeskTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent Spanish and English are mandatory
- Comfortable reading API requests and responses including REST and JSON
- Able to interpret error codes and follow integrations end to end
- Experience with API-based products or tools like Postman is a strong plus
- Based in the EMEA region with full availability for core support hours
- Able to take ownership of tickets end to end and communicate proactively
- Natural problem solver who investigates before escalating
- Comfortable in a fast-moving startup environment
Nice to have
- Reliable
- Proactive
- Hands-on
- Detail-oriented
- Collaborative
- Customer-focused
Day to day
- Resolve customer issues quickly and empathetically via email chat and phone while matching the customer's language
- Troubleshoot API integration webhooks and third-party connection issues using internal tools and dashboards
- Document solutions track SLAs share feedback with product and help improve support processes