How Remoteville checks and expires listings
Customer Support Specialist
Skills
ChatComputer LiteracyConstructive FeedbackCustomer ExperienceCustomer SatisfactionCustomer SupportEnquiries
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years customer facing role engaging by phone, e-mail, chat, video
- Work Wednesday to Sunday 8:00am - 4:30pm UK hours, Monday - Friday during training
- Native-level English proficiency
- Excellent written and spoken communication skills
- Computer literacy and software industry experience
- Strong technical software aptitude
- Multi-tasking abilities
- Impeccable customer services skills
- Handle negative feedback, unhappy customers, cancellation requests, triaging escalations
- Support team members, give constructive feedback
- Share new ideas and processes
- Work across multiple time-zones and cultures
- Remote work experience
Nice to have
- Experience with fitness businesses
- Experience in the SaaS/software field
Day to day
- Pivotal in launching our weekend support team
- Communicate intricacies of TeamUp software clearly
- Handle high volume of customer calls and messages