RemotevilleRemote Customer Support Specialist Job in UK DaySmart
Customer Support Specialist DaySmart
£30000 - £33000
ChatComputer LiteracyConstructive FeedbackCustomer ExperienceCustomer SatisfactionCustomer SupportEnquiriesTechnical Support
UK
Our Software. Your Growth.
200+ employees
B2BSaaSFitnessProductivity
Role
Who you are
- 3+ years customer facing role engaging by phone, e-mail, chat, video
- Work Wednesday to Sunday 8:00am - 4:30pm UK hours, Monday - Friday during training
- Native-level English proficiency
- Excellent written and spoken communication skills
- Computer literacy and software industry experience
- Strong technical software aptitude
- Multi-tasking abilities
- Impeccable customer services skills
- Handle negative feedback, unhappy customers, cancellation requests, triaging escalations
- Support team members, give constructive feedback
- Share new ideas and processes
- Work across multiple time-zones and cultures
- Remote work experience
Desirables
- Experience with fitness businesses
- Experience in the SaaS/software field
What the job involves
- Pivotal in launching our weekend support team
- Communicate intricacies of TeamUp software clearly
- Handle high volume of customer calls and messages
Company
Company mission
DaySmart provides innovative business management solutions designed to streamline scheduling and workflow for businesses globally. Our award-winning software supports a variety of industries, enabling businesses from startups to established enterprises to effectively manage their operations and enhance customer experiences.Company benefits
- Great team atmosphere
- Full support and training
Company values
- Customer-centric
- Innovation
- Reliability
- Integrity
- Collaboration