RRemoteville

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Customer Support Specialist

Skills
Mobile ApplicationsSoftware As A ServiceAcceptance TestingContinuous ImprovementExcel WorkbooksExpense ManagementPersonal Data
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in a fast-paced customer service SaaS environment
  • Passion for exceptional customer service
  • Excellent verbal and written communication skills
  • Advanced Microsoft Office 365 skills
  • Understanding of TXT CSV XML and Excel workbook file formats

Nice to have

  • Patience
  • Adaptability
  • Customer-focused
  • Technical curiosity
  • Collaborative

Day to day

  • Provide first-class support to users across multiple channels including live chat email and telephone
  • Guide customers on expense management best practices HMRC expense regulations and product use
  • Support testing of new features maintain knowledge resources and help resolve system issues with technical teams

Hiring process

  • An initial Teams video call with our People team
  • A Teams video interview with the Head of Service Delivery and Senior Support Specialist
  • A task shared before the interview